Norefjell Ski & Spa set an ambitious target: deliver the best F&B ski season in years. To get there, they needed more than full restaurants — they needed to understand their guests’ spending patterns. Using Munu Analytics, the team built a data-driven upselling playbook across all five outlets, tracking results in real time and turning peak-season traffic into tools and insights to hit that target.
The improvements show what happens when operational data and a clear strategy work together, with committed leadership and a team that acts on insight.
How they did it
A December 2025 strategy session revealed a clear pattern: traffic was already strong, but average spend per guest had untapped potential.
By connecting POS data from all five outlets to a shared real-time dashboard in Munu Analytics, the team gained full visibility into order values, sales mix, and attachment rates — not as end-of-month guesswork, but in real time.
The data pointed to five targeted initiatives:
- Premium wine sales
- Beverage packages
- Food attachments & premium sides
- Non-alcoholic upgrades
- New cocktail menu
Every initiative was tracked live, allowing the team to see what worked quickly and adjust along the way. Upselling targets are now set on a monthly basis.
Built for Hospitality Growth
Munu is the operational backbone for restaurants, bars, and hotel groups. One cloud platform for POS, analytics, and control.
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